Product Design · Complex Workflows · AI
Hi, I’m Susanne, a product designer who thinks in systems. I design complex workflows and AI-powered products, with a focus on what happens when systems act on their own, decisions need oversight, or things don’t go as planned.
Designing human oversight into an AI security workflow.
Arclight/Solace · Agentic SOC · System Design
Software is often designed to hide uncertainty. That's dangerous when analysts are overwhelmed by alerts.
Arclight is an AI-powered security operations platform exploring what happens when AI takes on more of the investigation without taking away human judgment.
Solace is the intelligence layer within Arclight, orchestrating specialist agents to investigate threats and show what the system knows, where it is uncertain, and why it reached a recommendation. The analyst decides what happens next.
Selected work
When evidence conflicts, uncertainty is part of the interface.
Signal · AI Research Agent · Product Design
Research tools are built to look confident. That's a problem when the output is driving real product decisions. Signal is an AI research system that shows conflicting evidence and knows when it can’t support a defensible conclusion.
Athletes abroad make important decisions with limited trusted context.
WEVOLV · UX Research · UX Design
Professional athletes navigating careers abroad have to figure out who to trust with almost no reliable information to go on. I researched how athletes actually make those decisions and used those findings to inform the design direction.
Connections are made easily, but rarely followed up.
HeyFollowUp · UX Research · Product Design
Most networking tools are good at saving contacts. They're bad at what comes next. I redesigned the follow-up experience around the moments where people lose momentum because a connection you never follow up on isn't really a connection.