I'm Susanne, a UX product designer who works on how people make decisions when things aren’t clear. Most of that work comes down to the same question. Does this system give people enough to actually trust it?
Research doesn’t always lead to one answer.
Signal · UX Design + AI Product Design
Research tools are built to look confident. That's a problem when the output is driving real product decisions. Signal is an agentic system that shows its uncertainty instead of hiding it. What it produces is actually worth acting on.
Athletes abroad make important decisions with limited trusted context.
WEVOLV · UX Research · UX Design
Professional athletes navigating careers abroad have to figure out who to trust with almost no reliable information to go on. I researched how athletes actually make those decisions and used those findings to inform the design direction.
Connections are made easily, but rarely followed up.
HeyFollowUp · UX Design
Most networking tools are good at saving contacts. They're bad at what comes next. I redesigned the follow-up experience around the moments where people lose momentum because a connection you never follow up on isn't really a connection.
People understood the purpose, but not how to act on it.
OMG WOW · UX Design
People visiting the site understood what the organization was about. They just couldn't figure out what to do. I reorganized the site around who was visiting and what they actually needed to accomplish, not just what the organization wanted to say about itself.