I’m Susanne. I bring a research-first perspective to UX design, starting with the right question before building the right thing. My work is grounded in how people think and decide, not how we assume they do.
Professional athletes playing abroad can’t afford to trust the wrong people.
WEVOLV UX Research · Product Design · Speculative
Research driven design for high-stakes, underserved user group. I uncovered a missing phase in how athletes evaluate connections abroad. Then designed a situation matching system that responds to where they are in their career, not just who they are.
Most networking tools solve the handshake. Nobody solved what happens three days later.
HeyFollowUp UX Design
End-to-end redesign for a product with real retention problems. I researched why users weren't following up, identified two critical breakdown moments and redesigned the full experience from capturing a contact to sending a message that sounds like you.
The mission was clear. The path to act on it wasn’t.
OMGWOW UX · Web Design
Site redesign for a nonprofit with a visibility problem. I restructured the architecture around three distinct user types giving each one a clear, direct path to join, donate or get involved.