I'm Susanne, a UX product designer who works on how people make decisions when things aren’t clear. Most of that work comes down to the same question. Does this system give people enough to actually trust it?
A meaningful alert can take an analyst up to 45 minutes to investigate by hand.
Arclight · AI Security System Design
Software is often designed to hide uncertainty. That's dangerous when analysts are overwhelmed by alerts. Solace is the intelligence layer within Arclight, orchestrating specialist agents to investigate threats and show what the system knows, where it is uncertain, and why it reached a recommendation. The analyst still makes the final decision.
Research doesn’t always lead to one answer.
Signal · UX Design + AI Product Design
Research tools are built to look confident. That's a problem when the output is driving real product decisions. Signal is an agentic system that shows its uncertainty instead of hiding it. What it produces is actually worth acting on.
Athletes abroad make important decisions with limited trusted context.
WEVOLV · UX Research · UX Design
Professional athletes navigating careers abroad have to figure out who to trust with almost no reliable information to go on. I researched how athletes actually make those decisions and used those findings to inform the design direction.
Connections are made easily, but rarely followed up.
HeyFollowUp · UX Design
Most networking tools are good at saving contacts. They're bad at what comes next. I redesigned the follow-up experience around the moments where people lose momentum because a connection you never follow up on isn't really a connection.